1. Click here Fill out a simple form to start a chat with a consultant
	2. The Consultant will prompt you to install an applet The secure applet is a temporary file to allow secure connection to your MAC or PC.
	3. Done Relax and watch as your consultant works on your computer. You always have ultimate control of your remote session.

Common Remote Support Services

Virus & Spyware Removal (OS Service)

Rid Your PC of Troublesome Malware and Related Issues

Does your PC have an infection that your antivirus software can’t remove? Are you experiencing pop-ups, slowness, and/or programs that are installing themselves without your consent?
Our Consultant can connect and fix all this for you remotely.
30 Day Money Back Guarantee

Service includes:

• Repair: OS issues including the cause of crashes
• lockups or unusual PC slowness
• Virus/Spyware/Malware removal

Customer Pre-requisites: Requires working High-Speed Internet Connection, one PC only

PC Tune-up

Get That Older PC Running Like New Again with Our Tune-Up

Is your computer running progressively slower? Are there a lot of programs on your PC that you no longer use, taking up valuable hard drive space?
A Consultant can take care of all that, and more, with this service. In addition, Our Consultant can make sure your operating system is updated and running smoothly.
30 Day Money Back Guarantee

Service includes:

• Temporary files, start up files, and Registry clean up
• Review software that may slow down your PC
• Defrag your PC
• Checking Windows updates
• Reviewing anti-Spyware and anti-Virus definitions

Customer Pre-requisites: Working high speed internet connection, Working PC with no viruses or spyware infections.

Social Media Account Setup

Your kids want to Facebook you and your company is making their major announcements via Twitter, but you don’t know where to start. Online Support has the answer for you with our Social Media Setup and Training service.  Your Consultant will walk you through the process of setting up your new account on the social media network of your choice and show you the basics of privacy, security, etiquette, and how to edit your profile and find your friends and family! 
30 Day Money Back Guarantee

Service includes:

• Setup and configuration of one new social networking account
• Training on customizing of personal profile to client’s personal taste
• Tips on configuring privacy and security options
• Basic details on typical usage, options and etiquette
• Thirty minutes maximum

Customer Pre-requisites: Requires working High-Speed Internet Connection, one PC only

Online Data Backup Setup

Store Business Docs and Family Photos In Case of a PC Crash

We can install and configure secureIT online data backup software to securely protect all of your important files… even ones that are changed or added after our initial service, all automatically! Pictures, video, music, documents, and more can be saved off-site using this service.

Service does not include Online Data Backup account

30 Day Money Back Guarantee

Service includes:

• Install and configure secureIT online backup software
• Perform necessary software updates
• Create desktop
• start menu and quick launch bar access shortcuts

Customer Pre-requisites: Working high-speed internet connection, Credit card for online data backup subscription

Software Install and Setup

Installation and Configuration of the Software You Need

Get that important piece of software up and running on your computer with this software installation service for Mac or PC. We will install and/or repair, configure and update 1 software title and add convenient desktop, start menu and quick launch bar shortcuts for quick and easy access. Software not included.
30 Day Money Back Guarantee

Service includes:

• Determine computer compatibility for, install or configure 1 software title
• Perform necessary software updates
• Importing of up to 100MB of data into the application if upgrading
• Create desktop, start menu and quick launch bar access shortcut

Customer Pre-requisites: Working high-speed internet connection, Purchased software or willingness to purchase software from an online software store

Microsoft Office Troubleshooting

Word, Excel, Outlook and More - We Can Make Them Work For You

Is Microsoft Word crashing when closed? Outlook giving you errors? Excel won’t open?
A Consultant can troubleshoot these issues and more with this service.
30 Day Money Back Guarantee

Service includes:

• Helping repairing, troubleshooting or reinstalling 1 software title (Word, Excel, Quicken, Photoshop, Outlook)
• Help properly configure software settings

Customer Pre-requisites: Working high speed internet connection, Customer must have software (key, disc, etc.)  

Email Troubleshooting

Unreachable? We'll Fix E-mail Issues to Get You Back In Touch

E-mail troubleshooting service. Get your e-mail client up and running on your computer. We will repair, configure and update the e-mail client. Software not included.
30 Day Money Back Guarantee

Service includes:

• e-mail Troubleshooting

Customer Pre-requisites: Email passwords, Active email account, Working high speed internet connection required

E-mail Setup

Communicate Instantly with E-mail Configured by us.

Would you like to be able to read and send e-mails without having to visit a website? Using a program like Outlook Express, Windows Mail, or Thunderbird, a Consultant can put you on the path to easy and efficient e-mailing. Software(s) not included.
30 Day Money Back Guarantee

Service includes:

• e-mail setup

Customer Pre-requisites: Email passwords, Active email account, Working high speed internet connection required

Call 1-877 299-1606 next time you need convenient, professional remote support.